Digital Service Expert/UX Designer
United States Digital Service
July 2017 - Present
January 2019 - Present
UX Designer/Researcher, SABER
Drove research initiatives for discovery sprints with all users to improving the process of the background investigation process for government-related employment. Focused on making foundational changes to the existing process and policies in place to improve the user experience while ensuring an equally, if not more secure investigation is conducted.
Digital Services at VA
July 2017 - December 2018
Content Lead, Veteran Facing Tools
Content lead for all Veteran Facing Tools. Oversaw the strategy for content-related initiatives for all Veteran facing tool products across the Digital Service at VA’s portfolio. Managed a team of content strategists, information architects, editors, designers & researchers. Collaborated with experts in 508 compliance & SEO/analytics.
UX Designer, Merger Project
Supported design and content initiatives for the Vets.gov/VA.gov merger project. Coordinated research for strategic initiatives such as research for CMS alternatives. Aided in planning for longer term vision for a modernized, merged VA including governance structures, maintenance of modern practices, content strategy, & design system.
UX Designer/Lead Research, Disability Claims
Led research initiatives for discovery sprints with Veterans & VSOs for Disability Claims, including devising conversation guides, organizing research groups, facilitating group discussion of research sessions, & documenting research findings. Synthesized research output into journey maps for each respective process: Veteran & VSO experiences. Performed competitive research of government (Veteran claims process) & private sector claims (medical & non-medical) alternatives for inspiration to design Veteran Facing Tools solution.
Audited & evaluated information architecture for open data content management system. Conceptualized experience for community, events, & engagement platform. Designed interface & functionality for custom open data site platform. Founded user research coalition for user testing & product innovation.
February 2017 - June 2017
November 2014 - February 2017
Guided students through development of user experience design skills. Facilitated a dynamic, collaborative classroom community. Taught topics including: UX Process, Information Architecture, Content Strategy, Wireframing, UX analysis & research, Usability Testing, Mobile UX, Lean UX.
Lead UX/UI Designer
September 2015 - September 2016
Focused on designing & iterating usable, engaging voter products. Responsible for interface, interaction, & experience design for Targeted Victory's premier advertising platform, Victory Engine; fundraising product, Victory Passport; & voter engagement service, Targeted GOTV.
June 2013 - September 2015
Founded the UX/UI department. Led information architect & UX researcher. Informed user interface design. Designed wireframes & functional specs documentation. Performed UX research, content strategy, usability testing. Provided SEO support, analysis & strategy.
The George Washington University
B.A. Art History, Honors
Minor: Communications; Journalism & Mass Communications
Thesis: The Phenomenon of History Painting During the Vietnam War
User Experience Design. Art Scout
Front-End Web Design. ROGVE
Visual Design. Art Scout