Digital Service Expert/UX Designer
United States Digital Service
July 2017 - Present
Content Lead, Veteran Facing Tools
Content lead for all Veteran Facing Tools. Oversaw the strategy for content-related initiatives for all Veteran facing tool products across the Digital Service at VA’s portfolio. Managed a team of content strategists, information architects, editors, designers & researchers. Collaborated with experts in 508 compliance & SEO/analytics.
UX Designer, Merger Project
Supported design and content initiatives for the Vets.gov/VA.gov merger project. Coordinated research for strategic initiatives such as research for CMS alternatives. Aided in planning for longer term vision for a modernized, merged VA including governance structures, maintenance of modern practices, content strategy, & design system.
UX Designer/Lead Research, Disability Claims
Led research initiatives for discovery sprints with Veterans & VSOs for Disability Claims, including devising conversation guides, organizing research groups, facilitating group discussion of research sessions, & documenting research findings. Synthesized research output into journey maps for each respective process: Veteran & VSO experiences. Performed competitive research of government (Veteran claims process) & private sector claims (medical & non-medical) alternatives for inspiration to design Veteran Facing Tools solution.
Audited & evaluated information architecture for open data content management system. Conceptualized experience for community, events, & engagement platform. Designed interface & functionality for custom open data site platform. Founded user research coalition for user testing & product innovation.
February 2017 - June 2017
November 2014 - February 2017
Guided students through development of user experience design skills. Facilitated a dynamic, collaborative classroom community. Taught topics including: UX Process, Information Architecture, Content Strategy, Wireframing, UX analysis & research, Usability Testing, Mobile UX, Lean UX.
Lead UX/UI Designer
September 2015 - September 2016
Focused on designing & iterating usable, engaging voter products. Responsible for interface, interaction, & experience design for Targeted Victory's premier advertising platform, Victory Engine; fundraising product, Victory Passport; & voter engagement service, Targeted GOTV.
June 2013 - September 2015
Founded the UX/UI department. Led information architect & UX researcher. Informed user interface design. Designed wireframes & functional specs documentation. Performed UX research, content strategy, usability testing. Provided SEO support, analysis & strategy.
The George Washington University
B.A. Art History, Honors
Minor: Communications; Journalism & Mass Communications
Thesis: The Phenomenon of History Painting During the Vietnam War
User Experience Design. Art Scout
Front-End Web Design. ROGVE
Visual Design. Art Scout